The short answers
Good to know.
A few useful things before your gear heads out the door.
Buying gear
What is the difference between Buy and Rent?
Buy is for gear you want to own — tents, kitchen, packs, and trail essentials at purchase price. Rent is daily hire for the trip you have in mind: add items to Your kit, choose pickup and return times, and we confirm availability and your final quote. Use Collections or the shop tabs to switch catalogs.
Can I pick up my order at the store?
Yes. Store pickup and return at our Zirakpur, Punjab. location is welcome for purchases and rentals. Get directions from the Contact page or footer.
How does shipping work for purchases?
Orders usually leave our Zirakpur store within 1–2 business days. We ship across India; ground shipping is typically ₹149 unless we quote otherwise at checkout. Prefer pickup? Choose collection in store when you order or message us before you pay.
How do I find the right product?
Use Shop search or browse by collection — shelter, sleeping, kitchen, furniture, and more. Product pages show price, rent-per-day where available, and key specs. WhatsApp or the contact form are fastest if you are between two sizes or setups.
Rentals
How is the rental price calculated?
Each rentable item has a daily rate. Your kit estimates gross rental (rate × quantity × billable days), then applies our discount rules: a flat percentage based on rental value and an extra percentage for longer trips. The total in Your kit is an estimate until we confirm the booking.
What is the 2 PM rule for rental days?
Billable days follow a 2:00 PM cutoff. Picking up after 2:00 PM on your start date, or returning before 2:00 PM on your end date, can reduce the number of billable days on your estimate. Set exact pickup and return times in Your kit so the quote matches how you plan to travel.
How do I book a rental?
Add rentable gear to Your kit (bag icon), enter pickup and return, review the estimate, then tap Request rental booking. Send your name, email, and phone in the form — we email you to confirm gear, dates, pickup, and the final quote. No online rental checkout; we confirm first.
Do I pay a deposit online when I rent?
No. Submitting a booking request does not charge your card. We confirm availability and pricing with you by email (or WhatsApp if you prefer), then agree on payment and pickup when everything is set.
Returns, care & support
Can I return something I bought?
Yes. Try your gear at home or on a gentle first outing. If it is not right, return it within 30 days in original condition for a refund. Rental gear is due back on the agreed return date and condition — contact us if your plans change.
What is the fastest way to reach you?
WhatsApp is usually quickest for trip dates and stock checks. You can also call +91 86999 23007, info@thecampventure.com, or use the Contact page. We read every rental booking request sent from Your kit.
Can I visit the store?
Yes — SCO-9, Shivalik Vihar Patiala Rd,, Shivalik Vihar, Utrathiya, Zirakpur,, Punjab 140603. Hours: Open 24 hours. Walk in to see gear, or message ahead if you want help building a buy or rent kit for a specific trip.
How should I care for tents and sleeping gear?
Dry everything fully before packing. Shake out dirt, spot-clean stains, and store loose — not compressed long term for sleeping bags and pads. For shells and tents, reproof when water stops beading. Return rental items clean and dry so the next trip starts right.